Case Report – Arbitrator says exhausting less intrusive means is not required to engage in workplace surveillance

On August 31st, Arbitrator Watters held that video surveillance evidence taken from a hidden camera installed in a long-term care facility resident’s room was admissible in a termination arbitration.

Many labour arbitrators will balance employer and employee interests in determining whether to admit surveillance evidence. This case is notable because the parties engaged in a dispute about whether the reasonableness test used to effect this balance includes a “no less intrusive means” component. Arbitrator Watters held that it does not – the test is a reasonable grounds/reasonable means test, though consideration of other options may support the grounds for surveillance.

The National Automobile, Aerospace, Transportation and General Workers Union of Canada (CAW-Canada), Local 127 and The Municipality of Chatham-Kent (Riverview Gardens) (Re), [2009] O.L.A.A. No. 424 (Watters).

Case Report – Court upholds arbitrator order that stops call centre from recording calls… with reservations

Today, the Supreme Court of Nova Scotia upheld a labour arbitrator’s order that required the Halifax Regional Municipality to cease and desist from recording calls to its call centre for quality monitoring, coaching and dispute resolution purposes.

In resolving the employer’s application for judicial review, Wright J. displayed a remarkably honest application of the “reasonableness” standard of review by disagreeing with the arbitrator’s weighing of management versus employee interests but nonetheless upholding his decision as reasonable.

Though it did not affect the outcome of the application, Wright J.’s more legally significant finding was on whether the employee voice recordings at issue were protected as “personal information” under the applicable privacy legislation. He stressed that the recordings captured non-sensitive employee work product and, in the context, this feature of the recordings was more significant than anything personal that the characteristics of an employee’s voice might reveal (such as age or race).

It cannot be over emphasized that the recording of calls made to the call centre agents on the Primary Line is of a non-personal nature. The call centre agents answer inquires from the public about various municipal matters. There is no component of personal information in that. It is not recorded information about an identifiable individual within the meaning of s.461(f). Rather, the content of the calls, as earlier noted, is about such routine inquires as transit service times, tax bills, by-laws, parking information and municipal services. In my view, the question of whether voice recording in the fact situation at hand constitutes “personal information” cannot be decided irrespective of the content of those calls. Here, the content of those calls is undoubtedly of a non-personal nature made in the course of the performance of the job duties of these employees.

Halifax (Regional Municipality) v. Nova Scotia Union of Public and Private Employees, Local 13, 2009 NSSC 283.

Case Report – Plaintiffs draw sharp rebuke in Saskatchewan Anton Piller case

On September 19th, Dufour J. of the Saskatchewan Court of Queen’s Bench set aside an Anton Piller order because the plaintiffs had failed to prove a real possibility that the defendants would destroy the information subject to the order.

In making his finding, Dufour J. described the standard of proof for the “real possibility” branch of the Anton Piller test as follows (citations omitted):

As it would be rare that there would be direct evidence that a defendant is preparing to destroy relevant evidence, the fourth Celanese condition is usually addressed by the plaintiff adducing evidence of the defendant’s dishonest nature. Evidence that the defendants have engaged in questionable business practices in the past or that they are generally dishonest is not sufficient. The plaintiffs must prove that the defendants are the types of persons who would destroy evidence.

Important to this case is that the plaintiffs must satisfy the Court by adducing admissible evidence. Opinion, supposition or the plaintiffs’ “fear” that documents will be destroyed will not suffice.

Dufour J. also held that he would have set aside the order given the plaintiffs’ non-compliance with their duty of full and frank disclosure. He identified the following defects, among others:

  • Filing evidence of mere belief that the key defendant was dishonest
  • Exhibiting an agreement without drawing a material notation on the agreement to the judge’s attention
  • Referring to two different business entities by a single acronym in a manner that favoured their position
  • Citing the paragraphs in Celanese that explain that Anton Piller orders are becoming more commonplace without citing a paragraph in Celanese that explains that an Anton Piller is still an exceptional remedy
  • Citing Celanese for the proposition that Anton Piller orders are becoming more commonplace without citing post-Celanese cases that demonstrate that an Anton Piller is still considered to be an exceptional remedy

There is no shortage of cases that highlight the very onerous burden on a party that moves for an Anton Piller, but Dufour J.’s warning is notable for its vigor.

Agracity Ltd. v. Skinner, 2009 SKQB 361 (CanLII).

Information Roundup – 27 September 2009

Here are some recent tweets of note!

I’m in on a Sunday taking care of some business before a surf holiday with family. We did get some family time this morning. Here’s a pic.  Happy times.

See ya!

Dan

32517292

danmichaluk

  1. http://twitpic.com/jcyi4 – One big snail man.

  2. RT @CanadianPI Limiting employer liability for breaches of employee data http://ping.fm/st4uo [But wht abt due diligence/harm prevention?!]

  3. http://twitpic.com/j9hfu – Rainy walk.

  4. RT @karensawatzky On the bus to #ImagineNiverville for 1/2 marathon. Wish me luck! [Good luck!]

  5. RT @slaw_dot_ca Judicial Humour >> Slaw http://bit.ly/3wGRDl

  6. RT @slaw_dot_ca CBA guidelines on using electronic marketing >> Slaw http://bit.ly/shOCJ

  7. “If you can’t explain it simply, you don’t understand it well enough.” – Albert Einstein. (via @Law_Writer and @JacyWhittaker) Thanks!

  8. RT @slaw_dot_ca Now’s a good time get good at processing electronically stored information >> Slaw http://bit.ly/2Shggs

  9. RT @stevewerby 13% of med school deans admit to student incidents involving sharing private patient data via web http://bit.ly/2HD1q5

  10. Finally got through Ohm’s anonymization paper: http://bit.ly/oynBu An essential read? Hat tip to @DavidCanton.

  11. RT @slaw_dot_ca Proving an Email >> Slaw http://bit.ly/1b444x

  12. RT @WieseLawFirm Interesting short post on trust in negotiations – http://short.to/qrpt (via @JamesDunningGeo)

  13. En route to The North for a couple days. Expecting Timmins to be brisk and beautiful.

  14. Wrongful dismissal plaintiff can discover his former subordinate about her harassment complaint http://wp.me/p6aAc-FD

  15. Thanks for the FF @jacywhittaker, @omarharedeye, @anthonybushnell and @retrorize. And thanks for the props @karensawatzky. Good weekend!

  16. @RossRunkel NBA drug tests: State law can override collective-bargaining agreement http://tinyurl.com/mygesu

  17. http://twitpic.com/i7vg9 – Earned this beer today. Good weekend all!

  18. http://twitpic.com/i3gr3 – New eco park at Queen and McGee. Cool.

  19. Presentation on managing employee use of social media applications http://wp.me/p6aAc-Fs

  20. Prepping for a talk on managing employee use of social media. My part of a presentation with the wonderful @conniecrosby

  21. RT @RossRunkel When is an Employee’s Off-Site Work (e.g., from Home) Compensable? http://tinyurl.com/pl5tla

  22. Yesterday a lost baby squirell. Tonight a fox at Dundas & Logan. The animals are taking over Toronto!

  23. Thanks for the RT @smireau Those guys do really cool work!

  24. @omarharedeye Thanks for you comments on the labour practice and law school piece Omar! http://bit.ly/1WRjvQ

  25. RT @slaw_dot_ca Get to know… business simulation designer James Chisholm >> Slaw http://bit.ly/SjAT9

  26. RT @slaw_dot_ca York University v. Bell Canada Enterprises: Observations and implications for future Norwich jurispru… http://bit.ly/mx178

  27. http://twitpic.com/hvhcr – Nature moment in Toronto. Cute thing man.

  28. Great post by prof brenner shows how proof of motive is key to delineating just and unjust publication of personal info http://bit.ly/Lfao0

  29. Thanks for the recent RTs Dan and Stuart! Follow @yourbestdefence and @canadianHRLaw.

  30. Helpful constructive dismissal case for higher ed. institutions. Recognizes wide right to re-assign sr. admin duties: http://bit.ly/3gtyiS

  31. Ontario court orders identity of Gmail user to be disclosed… good discussion of balancing of interests http://bit.ly/jNnw7

  32. @juliecolgan But RM checklists are so easy for us lawyer hacks to digest. Thanks, and have a nice weekend!

  33. Ha ha @karensawatzky I think you cured what a 14 hour workday on no sleep couldn’t. Thank you!

  34. Liked “Is Your Company Clueless?” (about records management): http://bit.ly/UTev0

  35. Can’t get THomas rhe Tank Engine theme song out of my head, and am going to work to preserve my sanity.

  36. @pegduncan Canadian e-discovery case digest updated http://tinyurl.com/dbcvgb [Thanks Peg! Just used it on a file last night.]

  37. Thanks for the RTs @CanadianHRLaw, @thetrialwarrior and @jacywhittaker!

  38. RT @slaw_dot_ca A comment on legal education, labour and employment scholarship and labour and employment practice >… http://bit.ly/1WRjvQ

  39. Privilege in e-mails waived based on uncontested waiver claim: http://wp.me/p6aAc-Eo

  40. Donning the sling for the new pre-dinner walk with Pens. Confession: i read case law while walking. A sorry sight I am!

  41. RT @yosie23 Swine flu and the workplace, participate in this blog discussion http://bit.ly/tlzI5 [Congrats on the new blog Yosie!]

  42. RT @VBalasubramani blogged: “The Admissibility of Tweets” http://bit.ly/14mhII (h/t @mglickman)

  43. Just installed TrueCrypt on netbook. Pretty painless stuff!

  44. Information Roundup on admin. tribunal privacy guidelines, PHIPA circle of care and September: http://wp.me/p6aAc-E2

  45. Reading nursing text for a case. Says confidence, risk taking, perserverence, creativity and humility are critical thinking attributes. Cool

  46. Congrats on the magazine cover @toronto_lawyer You demonstrate a deep mastery of the “blue steel”! 😉

  47. Arbitrator Kaplan follows Imperial Oil case… says no to random alcohol testing: http://wp.me/p6aAc-Dj

  48. Thanks for the FF @jjhelp and @heathercolman and the RT @thetrialwarrior. Nice to hear from you too @pulat. Bon weekend!

  49. All I will say is that this IPC/Ontario decision is worth a read: http://bit.ly/lQWqg

  50. Enjoyed this Ontario judgement (USA v. Yemec) by Belobaba J.: http://bit.ly/3Qduqd Great story, interesting law, reads like a novel.

  51. RT @slaw_dot_ca Death of an Innocent Man >> Slaw http://bit.ly/105rTd

  52. RT @slaw_dot_ca Social Media Background Checks >> Slaw http://bit.ly/cY2US

  53. RT @Pr1vacy Brochure: Circle of Care: Sharing Personal Health Information for Health-Care Purposes [PDF] http://bit.ly/15KQfJ

  54. RT @slaw_dot_ca Michael Fitzgibbon Joins Slaw >> Slaw http://bit.ly/2cI9P

  55. RT @slaw_dot_ca The case for short legal communications >> Slaw http://bit.ly/kugqp

  56. RT @rcalo Can’t recommend this enough. Hope they keep it up! http://cyberlawcases.com/ [Will give it a shot. Thanks!]

  57. Via @DougJasinski View a Dipity timeline of Canadian law firms on twitter: http://twurl.nl/lzbsx7 [So cool!]

  58. The Alberta Court of Apeal RSS feed on CanLII now comes with keywords. Very nice!

  59. http://twitpic.com/g0i6m – Family cut by George.

  60. A reminder about what we lawyers do: http://bit.ly/ff8RL [Thank you Mike.]

Case Report – Wrongful dismissal plaintiff can discover his former subordinate about her harassment complaint

On September 3rd, Strathy J. held that it was not improper for a wrongful dismissal plaintiff to conduct oral discovery of a former subordinate whose harassment complaint led to his termination.

The plaintiff sought to examine the complainant, and the employer moved for an order directing the examintion of the human resoruces manager who had conducted the harassment investigation instead.

Strathy J., hearing an appeal of a master’s order, dismissed the employer’s argument that the choice was improper because the complainant did not participate in the decision to terminate and had no knowledge of the corporate imperatives underlying the decision. Strathy J. held that the request was “rational” and made for a proper purpose and held that the plaintiff would be prejudiced by being deprived of an opportunity to examine the person whose evidence “goes to the heart of the case.” Strathy J. also noted that the plaintiff’s counsel had undertaken that the complainant need not prepare herself for examination on issues of which she had no personal knowledge, said he would be happy to receive undertakings on such issues and suggested that he would be willing to examine the complainant without the plaintiff present.

Ciardullo v. Premetalco Inc., 2009 CanLII 45445 (ON S.C.).

ITAC HR Forum – Presentation on managing employee use of social media applications

I presented today on managing employee use of social media applications at the Human Resources Forum of the Information Technology Association of Canada. I followed a presentation on social media use in human resources by the wonderful Connie Crosby and an enlightening presentation by Sheldon Silverman on the system AMD uses to mitigate the risks associated with its innovative social media marketing program.

My slides are below, and if you click through to my Slideshare page you can download a version with notes. It’s similar to presentations I’ve done in the past but I’ve added a couple slides to identify the complex issues related to wage and hours claims.

Case Report – Court orders identity of Gmail user to be disclosed… good discussion of balancing of interests

On September 9th, the Ontario Superior Court of Justice ordered Bell and Rogers to identify an individual who used a gmail account to communicate allegedly defamatory statements about York University and its president. The case is notable for two points. First, it contains a relatively detailed discussion of the balancing of interests factor and the privacy interests of the anonymous poster. Strathy J. considered that both Bell and Rogers had privacy policies and terms of service that lowered the individual’s expectation of privacy. Second, Strathy J. held that, in some circumstances, an individual whose identity may be disclosed should be given notice of the proceeding and an opportunity to participate. He did not elaborate, but held that York’s failure to give notice in this case did not tip the balance against making an order.

York University v. Bell Canada Enterprises, 2009 CanLII 46447 (ON S.C.).

Case Report – Privilege in e-mails waived based on uncontested waiver claim

On September 3rd, the Ontario Superior Court of Justice dismissed a motion to disqualify counsel who received allegedly privileged e-mails and used them to amend its pleadings. It held that the privilege holder had waived privilege either knowingly or through the reckless conduct of its counsel.

The privilege dispute arose in the context of a wrongful dismissal claim and a counter-claim brought against a departing plaintiff. The plaintiff had communicated with his legal counsel by e-mail on his former employer’s system. The employer’s American counsel retrieved the e-mails and turned them over to its Canadian counsel, who produced twelve suspect e-mails to the plaintiff in September 2007 along with 135 other documents. The next day, the employer’s counsel wrote a one page letter to the plaintiff’s counsel to deal with a number of production issues and expressly took the position that privilege in the e-mails had been waived.

The plaintiff objected to the production in May 2009. This was after its counsel had responded to all points in the one page letter except the privilege issue and had sought a further and better affidavit of documents. It was also after the defendant retained new counsel who assumed the plaintiff had accepted its privilege waiver position and sought to amend its pleadings to refer to the solicitor-client communications in November 2007.

On these facts, Master Glustein held that the plaintiff had waived privilege. He also held that he would not have otherwise disqualified the defendant’s newly-retained counsel, who he said was blameless in proceeding with its understanding that privilege had been waived. Master Glustein did not consider whether the plaintiff waived privilege in her communications by using her employer’s e-mail system, but did comment:

I also find no “blame” in CPL going through Eisses and Fava’s emails at the outset. Even if the Emails are privileged, CPL’s counsel (Miller and Blakes) believed that the Emails were not privileged because they were the employer’s documents, and that as such, Eisses waived privilege. In any event, CPL and Blakes did the right thing by immediately and explicitly advising Colson, at the outset of the production process, that CPL had produced solicitor-client communications on which CPL claimed Eisses waived privilege.

This obiter statement is of some interest given the frequency with which employers find themselves in custody of their former employees’ solicitor-client communications. The case is otherwise driven by its facts.

Eisses v. CPL Systems Canada Inc., 2009 CanLII 45440 (ON S.C.).

Information Roundup – 6 September 2009

Here are some links within the domain that you may appreciate.

I’ve started regular blogging at Slaw.ca and am having a great time. It’s a chance to stretch out a little and be creative. Here’s a link to an archive of my posts. Otherwise I’m just carrying on, happy about our expanded family and happy that it’s September, hands down the best month of the year. It also means our fall vacation is coming up. I did manage a brilliant three hour paddle today outside of Hanlan’s Point and right underneath the Canadian International Air Show. But despite the paddle and a fun Hurricane Bill session a couple weeks ago, I need a real surf man. See ya!

Case Report – Arbitrator Kaplan follows Imperial Oil case… says no to random alcohol testing

On August 27th, Arbitrator Bill Kaplan held that an employer breached its collective agreement by implementing random alcohol testing for safety-sensitive positions. The employer attempted to argue that Arbitrator Michel Picher’s strong pronouncement against random testing in his December 2006 Imperial Oil case was wrongly decided though it was upheld on a review for patent unreasonableness by the Ontario Court of Appeal in May. Mr. Kaplan disagreed:

In my view, the Court of Appeal made clear that it accepted Arbitrator Picher’s analysis and conclusions based as they were on the facts, the language of the collective agreement and the synthesis of the arbitral authorities all set out within a context of balancing of interests. Even if Arbitrator Picher’s conclusions were not judicially endorsed, having carefully reviewed all of the authorities relied on by counsel, I find Imperial Oil persuasive and almost on all fours with the facts of this case.

The Picher decision suggests that a general policy of unnanounced random alcohol or drug testing will only be justifiable if there is evidence of a significant problem in controlling the impact of drug and alcohol use on the workplace. In this case, Mr. Kaplan said, “There is no evidence of a problem to be adressed.”

Petro-Canada Lubricants Centre (Mississauga) v. CEP, Local 593, 2009 CanLII 44405 (ON L.A.).