Tag Archives: crises management

What’s a breach coach?

29 Sep

I hate the term “breach” – please call them “security incidents” – but the term “breach coach” is certainly ingrained. Posting today’s presentation on the role of the coach as I step out the door to an insurance sector event. The simple, self-serving and valid message: call a coach first.

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Better breach response – how to be good when things go bad

25 Mar

Here’s a presentation my partner Ian Dick and I gave today to an audience of in-house counsel. It’s about the why’s and how’s of breach response planning. The wonderful Karen Gordon of Squeaky Wheel Communications also presented on communicating a data breach, and her slides are attached.